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Know you should be using social media but don’t know how or cannot make it work for your business. Want to know more give us a call on 01572 495007
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web solutions for all sizes of business

The Internet Marketeer can provide solutions to help all sizes of businesses.  From small starter websites to custom built solutions for the largest business.

We can provide content management systems ranging from common open source solutions through to custom built bespoke platforms to meet the most complex needs  - find out more

Online Reputation Management

It’s Your Online Reputation – do you know what people are saying about you?

So your potential or actual customer goes to Google and searches for your name – what will they find?

Do you what your customers, employees, past employees or competitors are saying about you? The Internet has made the customer king and it does not take long for bad news about you to be spread. Many people search online about companies before they buy or ask them to provide services.

In some industries there are some really negatives sites – for example if you are a solicitor are you aware of the website solicitors from hell. Quite often it will outrank the solicitor’s own site – what can you do about it?

So what can you do if someone posts negative listings? We can help you either overcome negative postings or ensure that you maintain a positive online reputation.

We have done this for solicitors, hotels and pubs, along with other industries. We have done this by ensuring that there are about your business that is more authoritative positive listings. The aim is to push the negative ones down off page 1 by outranking them. ,

But how will you know that people are saying negative things about your company online. And if you do, do you know how you can monitor them and then take action to deal with malicious information.

The importance of brand reputation is well known. Positive brand reputation brings trust, confidence, and sales. Getting it right or wrong will ultimately reflect in revenue growth and profitability. A poor or bad reputation is likely to reduce consumer confidence, ultimately reduce revenue and profits.

Case Study.

How United Airlines have hated and regretted this You Tube video it was viewed over 10 million times. They provided bad customer service and broke a band’s guitars.  The Band video did United’s reputation no good.  Had United resolved the situation quickly and managed their online reputation more effectively they would have enhanced their standing. This does not just apply to large companies, businesses of all sizes are equally vulnerable.

Call us today on 01572 495007 or email us to find out how we can help you effectively manage your online reputation.